12 Tapton Way
Merseyside L13 1DA
Telephone: (0151) 228 0299
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 and 25 September 2018 and was unannounced. The inspection team included two adult social care inspectors.
Before our inspection we reviewed the information we held about the service. This included the statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted the commissioners of the service to gain their views.
The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We used all of this information to plan how the inspection should be conducted.
During the inspection we spoke with the registered manager, one of the directors, the quality lead and received feedback from six members of staff. We met with five people who used the service to gather their views and spoke with two relatives.
We looked at the care files of five people receiving support from the service, six staff recruitment files, medicine administration charts and other records relevant to the quality monitoring of the service. We also observed interactions between staff and the people they supported.
Last updated 10:41:13 9th Nov 2018 - Update Now
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