12 Tapton Way
Merseyside L13 1DA
Telephone: (0151) 228 0299
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4, 11 and 17 July 2017; the first two days were unannounced. The inspection was conducted by an adult social care inspector.
Before our inspection we reviewed the information we held about the service, this included their previous report and action plans for improvements that had been submitted to the CQC. We also reviewed the statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted one local authorityâs quality assurance team to gain their views on the agencyâs performance. .
During the inspection we spoke with the agencyâs development manager, responsible individual, acting manager, the agencyâs quality lead, a team leader, a care coordinator and six support staff.
We visited eight people who use the service, two peopleâs family members and spoke with two visitors. We looked at the care files of eight people receiving support from the service, five staff recruitment files, staff supervision and training records and other documents relating to the running and quality monitoring of the service.
Last updated 03:03:53 23rd Mar 2018 - Update Now
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