120 Pontefract Road

120 Pontefract Road
Hoyle Mill
South Yorkshire S71 1JA

Telephone: (01226) 292680

Care Types: Care in your HomeMental HealthYounger Adults

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Last updated 21 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 2 December 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office, as sometimes managers are out supporting staff or visiting people who use the service.

Before our inspection, we reviewed the information we held about the service. This included correspondence we had received about the service and notifications submitted by the service. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was returned as requested.

We sent surveys/questionnaires to people and staff to complete, anonymously if they wished, to ask their views about the service. Four people and three staff returned completed surveys to us in the prepaid envelopes provided. The findings of these surveys were unanimously positive. Specific comments made by people and staff are included in the main body of the report.

Prior to our inspection, we spoke with three stakeholders, including the local authority joint commissioning unit, a health professional and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. Stakeholders we spoke with told us they had no current concerns about 120 Pontefract Road and made positive comments about the support the service provided to people. We also checked any previous notifications or concerns we had received about the service, so that we could check they had been dealt with appropriately. This information was reviewed and used to assist with our inspection.

This inspection was undertaken by one adult social care inspector.

We visited the office and spoke with the registered manager, operations manager, assistant manager and office administrator. In addition, three support care workers visited the office base so we could speak with them.

Six of the 13 people who used the service had expressed a wish to speak with us and kindly came to the services office to meet and speak with us.

We spent time looking at records, which included five people’s care records, three staff records and other records relating to the management of the service, such as training records and quality assurance audits and reports.

Last updated 10:08:06 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »