Unit 1 Former Wyndam Street Surgery
Cumbria CA25 5AN
Telephone: (01946) 815706
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place between 25 January and 22 February 2017 and was announced. We gave the registered provider notice of our inspection because the location provides a domiciliary care service and we wanted to make sure that they would be available to speak with us when we visited the service.
The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using, or of caring for someone who uses, this type of care service.
The inspector visited the agency offices on 25 January and 22 February 2017 and looked at the care records for six people who used the service and recruitment records for five staff. We also looked at records of staff training, records around how complaints were managed and how the registered provider checked the quality of the service. At our visits to the agency office we spoke with the registered provider and deputy manager of the service and with two care staff.
During the inspection we spoke with ten people who used the service and eight relatives on the telephone We also contacted five care staff by telephone to gather their views of the service.
Before our inspection we looked at the information we held about the service. This included notifications the registered provider had sent to us about significant events that had happened in the service. We also contacted local health and social care agencies who had knowledge of the service to gather their views.
Last updated 02:35:57 15th Aug 2018 - Update Now
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