121 High Street

121 High Street
Chasetown
Burntwood
Staffordshire WS7 3XL

Telephone: (01543) 220866

Care Types: Care in your HomeDementiaMental HealthOlder PeopleYounger Adults


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Overall
Inadequate

Read overall summary
Last updated 7 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an announced inspection. We gave the manager five days’ notice of the inspection site visits. This was because the service is small and the manager is often out of the office supporting staff or providing care and we needed to be sure that they would be available. This announced inspection was carried out by one inspector and an expert by experience. The expert by experience had knowledge of care services including domiciliary services. The inspection site visit activity started on 29 January 2018 and ended on 1 February 2018.

The inspection was informed by the information we held about the service and the provider. This included notifications the provider had sent to us about significant events at the service. On this occasion we did not ask the provider to send us a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However we offered the provider the opportunity to share information they felt relevant with us. We used all this information to formulate our inspection plan.

At the inspection we gave the provider the opportunity to send us further information including staff rotas and information relating to care hours. We asked for this information to be provided the following day after the inspection. Although we received an email the following day stating this would be sent at the time of writing this report we have not received any additional information from the provider for us to consider.

We used a range of different methods to help us understand people’s experiences. We made telephone calls to five people who used the service and two relatives. We also visited one person and their relation in their home. We spoke with two members of care staff, the manager and the provider. During the office visit we looked at the care records for six people. We checked that the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out, staff rosters and safeguarding, complaints and the infection control policy. We also looked at five staff files so we were able to review the provider’s recruitment process.

Last updated 08:12:55 17th Apr 2018 - Update Now

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