13 Greenway Park
Wiltshire SN15 1QG
Telephone: (01249) 443965
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 17 April and continued on 21 April 2015. This inspection was carried out by one inspector and an expert-by-experience.Â An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert had knowledge of learning disabilities and complex needs.
Before the visit we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification. We asked the provider to submit a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This enabled us to ensure we were addressing potential areas of concern.
We met all of the people who live at Greenway Park. We spoke with five people and asÂ some were not able to fully verbalise theirÂ views, we observed their care and support. We also spoke with a relative about their views on the quality of the care and support being provided.
During our inspection we spoke with the registered manager, the deputy manager and the provider. The owner/provider of the service is also a registered manager. We also spoke with a senior care worker, a care worker and the cook. After our visit we contacted people who visit the home to find out what they thought about this service. We contactedÂ four health and social care professionals andÂ two people who commission services.
We used a number of different methods to help us understand the experiences of people who use the service. This included talking with people, looking at documents and records that related to peopleâs support and care and the management of the service. We reviewed the care records ofÂ three people, we looked at staff training records, policies and procedures and quality monitoring documents. We looked around the premises and observed care practices throughout the day.
Last updated 06:25:54 17th Apr 2018 - Update Now
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