135 Tennyson Road
Bedfordshire LU1 3RP
Telephone: (01582) 391417
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 4 May 2016 and was announced. We gave the provider 24 hoursâ notice of our inspection as they were a small residential home and we needed to ensure that people would be in to meet us. The inspection was carried out by one inspector.
Before the inspection, we reviewed the information available to us about the service, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. We reviewed local authority inspection records and asked for feedback from nine professionals involved with the service.
During the inspection we spoke with one person who used the service to gain their feedback and one relative. We spoke with one member of care staff and the registered manager.
We observed the interactions between members of staff and people who used the service and reviewed the care records and risk assessments for three people who used the service. We checked medicines administration records and looked at staff recruitment and training records. We looked at complaints and compliments received by the service. We also reviewed information on how the quality of the service was monitored and managed.
Last updated 01:34:37 22nd May 2018 - Update Now
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