14 Thornhill Park
Tyne And Wear SR2 7LA
Telephone: (0191) 510 2038
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 October 2018, and was unannounced. This meant the provider did not know we would be visiting. A second day of inspection took place on 29 October 2018 which was announced. Telephone calls to relatives were made on 6 November 2018.
The inspection team was made up of one adult social care inspector.
Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the local authority commissioning team, the clinical commission group, and the safeguarding adultâs team, social workers and other health care professionals. We contacted the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
During the inspection we spoke with three people who lived at the service and three relatives. We spoke with the registered manager, the deputy manager, the area manager, the providerâs Head of Adult Services and three care staff.
During our visit we observed care and support provided by staff within the home. We looked at the personal care and support plans for two people. We reviewed two staff files including recruitment, supervision and training information. We also reviewed records relating to the management of the service.
We looked around the building and spent time in the communal areas.
Last updated 12:45:04 17th Jan 2019 - Update Now
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