Ashling Park Road
Hampshire PO7 6EH
Telephone: (023) 9225 5860
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced and was carried out on 25 May and 15 July 2016 by one inspector. The provider was given 24 hoursâ notice because the location provides a supported living and domiciliary care service; we needed to be sure that someone would be available in the office.
As part of the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the provider is required to tell us about by law.
We spoke with six people using the service. Another person completed our survey questionnaire. We spoke with three members of the support staff, two team leaders and the registered manager.
Twelve members of staff and a community professional also returned survey questionnaires.
We looked at care and support plans and associated records for four people, staff duty records, two staff recruitment files, records of complaints, accidents and incidents, policies and procedures and quality assurance records.
The service was last inspected in September 2014 when no issues or concerns were identified.
Last updated 04:45:42 21st Oct 2018 - Update Now
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