18 Bushwood Road
West Midlands B29 5AR
Telephone: (0121) 471 3871
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 29 March 2017. The inspection was conducted by one inspector and an inspection manager.
As part of the inspection we looked at the information that we held about the service prior to visiting the location. This included notifications from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also looked at information that the provider had sent to us in their Provider Information Return (PIR). A PIR is a pre-inspection questionnaire that we send to providers to help us to plan our inspection. It asks providers to give us some key information about the service, what the service does well and any improvements they plan to make. We contacted the local authority and commissioning services to request their views about the service provided to people at the home, as well as consulted Health watch. Health watch is the independent consumer champion created to listen and gather the public and patientâs experiences of using local health and social care services. This includes services like GPs, pharmacists, hospitals, dentists, care homes and community based care.
During our inspection visit, we spent time with the six people who lived at the home. We also spoke with two relatives and an advocate. An advocate is a person who seeks to ensure that people are supported and able to have their voice heard on issues that are important to them, defend and safeguard their rights and have their views and wishes genuinely considered when decisions are being made about their lives. We spoke with four members of staff including the registered manager and three support workers. Some of the people living at the home had complex care needs and were unable to tell us about the service they received. Therefore we used a tool called the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We reviewed the care records of two people, to see how their care was planned and looked at the medicine administration processes. We looked at training records for staff and at one staff file to look at recruitment and supervision processes. We also looked at records which supported the provider to monitor the quality and management of the service, including health and safety audits, medication administration audits, accidents and incident records and compliments and complaints.
Last updated 09:34:58 14th Mar 2018 - Update Now
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