18 Hambleton Road

18 Hambleton Road
Harrogate
North Yorkshire HG1 4AS

Telephone: 07789 987706

Care Types: Care in your HomeDementiaLearning disability/autismOlder PeoplePhysical DisabilityYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 9 November 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We gave the service 48 hours’ notice of the inspection visit so they could plan for us to meet with people using the service and speak with staff. Inspection site visit activity started on 22 August 2018 and ended on 5 September 2018. It included a visit to the agency office, home visits and telephone calls to gain the views of people using the service, relatives and health and social care professionals. We visited the office location on 22 August 2018 to see the registered manager and nominated individual, and to review care records and policies and procedures.

This inspection was carried out by one inspector. The inspection was informed by feedback from questionnaires completed by six people who used the service. This pointed to concerns regarding staff knowledge and skills, punctuality and the governance of the service. Before our inspection we reviewed the information held about the service. This included information we received from statutory notifications since the last inspection. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

We spoke with commissioners of the service to get their feedback about Deeper Care Solutions Ltd Harrogate. We spoke with four care workers, five people using the service and three relatives. We looked at care records for four people including care planning documentation, risk assessments and medicine records and recruitment records for three staff. We looked at records relating to the management of the service such as staff recruitment and training and quality assurance. We reviewed policies and procedures the provider had developed and implemented. After our inspection the nominated individual sent us additional information regarding staff training and risk assessments. At a subsequent meeting with the provider we asked for further information regarding client numbers and the electronic system they had introduced however this was not provided.

Last updated 10:55:53 18th Feb 2019 - Update Now

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