18 Portland Terrace

18 Portland Terrace
Newcastle Upon Tyne NE2 1QQ

Telephone: (0191) 281 4363

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 3 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 September 2016 and was announced. The provider was given two working days’ notice of this inspection as the service is a domiciliary care agency and we needed to make sure the provider’s representative was available to assist us with this inspection. We also made telephone calls to staff, people and their relatives on 26, 27, 28, 29 and 30 September 2016.

This inspection was undertaken by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service prior to our inspection. This included the notifications we had received from the provider about significant issues such as safeguarding, deaths and serious injuries the provider is legally obliged to send us within required timescales.

We contacted other agencies such as local authorities, clinical commissioning groups and Healthwatch to gain their experiences of the service. Following the inspection we also contacted a number of social workers who regularly worked in conjunction with the service.

During the inspection we talked to 15 people who used the service by telephone and four relatives. We spoke with staff including the registered manager, three care managers, the clinical lead, one team leader and nine care workers. We reviewed a sample of six people’s care records, six staff personnel files and other records relating to the management of the service.

Last updated 04:12:41 21st Jan 2019 - Update Now

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