188 Whitley Wood Lane
Berkshire RG2 8PR
Telephone: (0118) 937 5347
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 and 10 November 2017. It was announced and was carried out by two inspectors on the first day and one inspector on the second day. We gave the registered manager 48 hours' notice of our inspection as this is a small service and we needed to be sure staff would be available.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we looked at the PIR and all the information we had collected about the service. This included previous inspection reports, information received and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.
During the inspection we spoke with four people who use the service and five of their relatives over the telephone. We also spoke with the registered manager, two senior support workers and five support workers. We observed interactions between people who use the service and staff during the two days of our inspection. As part of the inspection we requested feedback from eight community professionals and received responses from three. We received additional feedback from seven members of the care staff team in the form of completed questionnaires.
We looked at four people's care plans, monitoring records and medication sheets, staff training records and the staff supervision log. Medicines administration, storage and handling were checked. We reviewed a number of other documents relating to the management of the service. For example, the electrical equipment safety check certificates, gas safety certificate, electrical wiring certificate, fire risk assessment, fire safety checks, legionella risk assessment and the complaints, compliments and incidents records.
Last updated 12:11:09 22nd Mar 2018 - Update Now
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