19 Forest Road
Hampshire GU35 0BJ
Telephone: (01420) 488428
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 3 May 2018. It was an announced inspection. We told the provider two days before our visit that we would be coming. We did this because some people may be anxious with strangers in their home and this would give staff time to inform and prepare them for our visit.
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give us key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and notifications we had received. A notification is information about important events which the provider is required to tell us about in law.
We spoke with four people, three relatives, three care staff, the operations manager and the registered manager. We looked at four peopleâs care records, four staff files and medicine administration records. We also looked at a range of records relating to the management of the service. The methods we used to gather information included pathway tracking, which is capturing the experiences of a sample of people by following a personâs route through the service and getting their views on their care.
Last updated 07:05:58 20th Jul 2018 - Update Now
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