19B Great Colman Street
Suffolk IP4 2AN
Telephone: (01473) 212120
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection was carried out by one inspector on 16 April 2018 and was announced. The provider was given up to 48 hoursâ notice because the location provides a domiciliary care service and we wanted to be certain the registered manager and key staff would be available on the day of our inspection. We also wanted to give them sufficient time to seek agreements with people and relatives that we could speak with them to find out their experience of the service.
Before the inspection, we requested that the provider complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider. We also reviewed information we held about the service including feedback sent to us from other stakeholders, for example the local authority, Healthwatch and members of the public.
Providers are required to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us.
As part of this inspection we reviewed the responses from questionnaires sent out by CQC to relatives, staff and community care professionals.
Inspection activity started on 16 April 2018 and ended 4 May 2018. We spoke with the registered manager, a team leader and four care workers. We also received electronic feedback from three members of staff. It was not appropriate for us to visit people in their homes as part of this inspection due to their complex needs. To find out their views we carried out telephone interviews with four relatives. This took place from 25 April to 4 May 2018. We received electronic feedback from three social care professionals about the service.
We reviewed the care records of three people to check they were receiving their care as planned. We looked at records relating to the management of the service, staff recruitment and training, and systems for monitoring the quality of the service.
Last updated 03:09:54 19th Jun 2018 - Update Now
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