1A Restormel Terrace
Devon PL4 6BJ
Telephone: (01752) 267489
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced and took place on the 19 and 20 January 2016. The inspection was undertaken by one adult social care inspector.
Before the inspection we reviewed information we held about the service. This included previous inspection reports and notifications we had received. A notification is information about important events which the service is required to send us by law. Prior to the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we met and spoke with four people who lived at the service. We spoke with the registered manager, locality manager for the company and six members of the care team. We observed the care people received and pathway tracked three people who lived at the service. Pathway tracking is where we follow a personâs route through the service and capture information about how they receive care and support. We also looked around the premises and observed how staff interacted with people throughout the day.
We looked at the main care files of three people who lived at the service as well as a sample of other records relating to peopleâs care including health documentation and medicine records. We reviewed three staff files, discussed staff recruitment and spoke to two members of staff who had recently started working in the service. We reviewed a range of records relating to the management of the service including quality assurance audits and minutes of staff and residents meetings.
Following the inspection we spoke to two relatives and a number of professionals from other agency who had involvement with the service. This included Equality and Diversity Officer from Plymouth Police Constabulary, a Forensic Psychologist and an advocate.
Last updated 08:46:31 14th Jul 2018 - Update Now
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