1st Call Homecare Limited – 115 Beaumont Road

St Judes
Plymouth
Devon PL4 9EF

Telephone: (01752) 603100

Care Types: Care in your HomeOlder PeoplePhysical DisabilityYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 19 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection activity started on 14 May and ended on 08 June 2018. It included visits to people living both in the community and in the extra care housing units. Phone calls were made to people who use the service, professionals who know the service and staff who work at the service. We visited the office location on 14, 18, 21 May to see the manager, owner and office staff; and to review records, policies and procedures.

During the inspection we visited 14 people and 6 friends or relatives. We reviewed 18 people’s records in detail. We also spoke with 19 staff members, a social worker and a district nurse and reviewed 5 personnel records and the training records for all staff. Other records we looked at included the records held within the service to show how the registered manager reviewed the quality of the service. This included a questionnaires to people who live at the service, minutes of meetings and policies and procedures.

We also spoke by phone with 10 people who use the service, 5 relatives, six staff members, a GP and a district nurse.

The inspection was carried out by three adult social care inspectors and an expert by experience.

An expert by experience is a person who has personal experience of using or caring for someone who uses a similar service.

Prior to the inspection we reviewed the records held on the service. This included the Provider Information Return (PIR) which is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed notifications. Notifications are specific events registered people have to tell us about by law.

Last updated 03:41:43 17th Oct 2018 - Update Now

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