Devon PL4 9EF
Telephone: (01752) 603100
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 8, 9, 17, 18 March 2016 and was undertaken by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The provider was given 48 hours notice because the location was a domiciliary care agency and we needed to be sure that someone would be present in the office.
Prior to the inspection we reviewed the records held on the service. This included the Provider Information Return (PIR) which is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed previous inspection reports and notifications. Notifications are specific events registered people have to tell us about by law.
We looked at seven records related to peopleâs individual care needs. These included support plans, risk assessments and daily monitoring records. We also looked at five staff recruitment files and records associated with the management of the service, including quality audits.
During the inspection we spoke with 16 people who use the service, six friends and relatives, the registered manager and 13 members of staff. We also contacted 19 people by phone.
After the inspection we contacted six health professionals who had supported people within the service to obtain their views.
Last updated 10:19:50 15th Mar 2018 - Update Now
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