Unit 5A, Ridgeway Court
Bedfordshire LU7 4SF
Telephone: (01525) 376677
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 June 2017 when we visited the office. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in to support the inspection process. We also carried out telephone interviews with people using the service on 19 and 20 June 2017 and spoke to staff on 29 June 2017.
The inspection was carried out by one inspector from the Care Quality Commission and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service in the form of notifications received from the service.
We spoke with 15 people who used the service and their relatives in order to gain feedback from them. We also spoke with six members of staff. We spoke with the registered manager on the day of the inspection, the director of training and quality and the branch manager for the service. We also looked at records held by the service, including eight care files and six staff files.
Last updated 09:39:33 15th Mar 2018 - Update Now
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