2 Halsdon Avenue
Devon EX8 3DL
Telephone: (01395) 268091
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was announced and took place over two days on 25 and 31 October 2017. We gave the provider 48 hoursâ notice because the location provides a domiciliary care service and we needed to make sure the provider and registered manager would be available during our inspection. The inspection team comprised of an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses services for older people.
The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with information we held about the service, such as the providerâs action plan, feedback we received from health and social care professionals and notifications. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing any potential areas of concern.
We sent thirteen questionnaires to people and their relatives and seven (54%) were returned. We sent eighteen questionnaires to staff and four (22%) were returned. During the inspection we visited two people in their own homes. We contacted ten people and four relatives by telephone to ask them their views about the service. We looked at four peopleâs care records and at four medicine records.
We spoke with the provider, registered manager and eight staff which included care staff, office staff, a co-ordinator and a supervisor. We looked at five staff files which included details of recruitment, training, supervision and appraisals. We also looked at staff meeting minutes, staff training records, accident and incident reports, and complaints and compliments. We looked at audits of medicines, care records and at spot checks carried out on care staff providing care in peopleâs homes. We sought feedback from commissioners, and health and social care professionals such as social workers and occupational therapists and received a response from three of them.
Last updated 05:36:32 15th Mar 2018 - Update Now
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