2 Devon Way
Longbridge Technology Park
West Midlands B31 2TS
Telephone: (0121) 222 5610
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 5,8 and 11 June 2018 and was announced. 48 hoursâ notice of the inspection was given because the service is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Before the inspection we examined information that we held about the service. This inspection was carried out by one inspector. Due to technical problems the provider was unable to complete the Provider Information Return. This is information we require the provider to send us to give some key information about the service, what the service does well and the improvement they plan to make. We took this into account when we inspected the service and made the judgements in this report.
On 5 and 11 June 2018 we visited the main office and spoke to three staff members and the registered manager of the service about the management and governance of the service. We looked at staff files including the recruitment procedures and the training and development of staff as well as the management of the service. We looked at the records relating to four people who received personal care in their own home. On 8 June 2018 we spoke with two people and four relatives by telephone about the service they received.
Last updated 10:13:45 15th Sep 2018 - Update Now
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