2 Devon Way
Longbridge Technology Park
West Midlands B31 2TS
Telephone: (0121) 222 5610
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2, 3 and 14 November and was announced. We gave the service notice of the inspection because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure they were in. Inspection site visit activity started on 2 November 2017 and ended on 14 November 2017. It included a visit to the office, visits to people in their homes, telephone calls to people and emails to staff and social care professionals. We visited the office location on 2 November 2017 to see the registered manager; and to review care records, staff records, quality assurance systems and policies and procedures.
Prior to the inspection we looked at the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We reviewed the Provider Information Record (PIR). This is a form that asks the provider to give some key information about the service, tells us what the service does well and the improvements they plan to make. We contacted the commissioners of the service obtain their views about the care provided to people.
During our inspection we spoke with two people and two relatives over the telephone and two people and one relative in person. We spoke with the registered manager and one member of staff. We contacted two members of staff asking for their feedback. A community nurse, two social workers and commissioners of the service provided feedback. We looked at the care records for four people, including their medicines records. We looked at the recruitment records for six new members of staff, training records and quality assurance systems. We asked the registered manager for additional information after the inspection, which was provided.
Last updated 12:02:02 22nd Mar 2018 - Update Now
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