Staffordshire ST3 4JZ
Telephone: (01782) 598422
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 August 2017 and was unannounced. The inspection took place as a response to the high number of notifications we had received from the provider in July and August 2017. The membership of the inspection team comprised of one inspector.
When planning our inspection we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents, serious injury and safeguarding alerts which they are required to send us by law. We reviewed information provided to us by Stoke-on-Trent City Council social work team.
Most of the people living at Lightwood Rd were not always able to talk to us about their experiences of living at their home due to their limited comprehension and limited verbal communication skills. However we did get some responses to the questions we asked from four people. We also spoke with three relatives, four members of staff, the registered manager and the service manager. Most of the people living at the home had complex care needs and were unable to tell us about the service they received. Therefore we used a tool called the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We looked at the care records of three people to check they received care as planned. We looked at staff files for three members of staff to ensure that they had been recruited safely and according to the service requirements. We also looked at the medicine management processes and records that were maintained by the provider about recruitment and staff training. We also looked at records relating to the management of the service and a selection of the serviceâs policies and procedures to check people received a quality service.
Last updated 05:54:24 19th Apr 2018 - Update Now
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