22 Abbey Drive
Humberside DN32 0HH
Telephone: (01472) 507311
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 15 January 2018. The inspection was completed by an adult social care inspector.
Before the inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We received the completed PIR within the timescale given. We also looked at notifications sent in to us by the provider, which gave us information about how incidents and accidents were managed.
Some people communicated through non-verbal means. We observed interactions with people to establish how well they were supported and their relationships with the staff. We spoke with two people who used the service, the registered manager and three support workers. Following the inspection we received information and feedback from three relatives and a health care professional involved with the service.
We looked at a selection of documentation in each personâs care file including their medication records. We also looked at a selection of records used in the management of the service. These included staff rotas, staff recruitment and training records, quality assurance audit checks, accident and incident records, maintenance checks, surveys and minutes of meetings with staff.
Last updated 03:19:31 21st May 2018 - Update Now
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