Cleveland TS5 5JR
Telephone: (01642) 727940
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 and 26 March 2018. The first day of the inspection was unannounced, which meant that the staff and provider did not know we would be visiting. We informed the registered manager of the second date of our inspection. The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed all the information we held about the service, which included notifications submitted to CQC by the provider. To inform our inspection planning we contacted health and social care professionals to seek their views on the care and service provided.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we reviewed a range of records. This included two peopleâs care records and medicines records. We also looked at three staff recruitment files, including supervision, appraisal and training records, records relating to the management of the service and a wide variety of policies and procedures. We spent time observing people in the communal areas of the service and at tea time. We spoke with four people who used the service and four relatives. We spoke with the registered manager, deputy manager, cook, kitchen assistant, three care staff and two agency care staff who were providing one to one support for a person who used the service.
Last updated 02:32:34 12th Jul 2018 - Update Now
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