Cleveland TS5 5JR
Telephone: (01642) 727940
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected the service on 28 October and 13 November 2015. The first day of inspection was unannounced and the second day was announced. This meant that the staff and registered provider did not know we would be visiting on the first day. The inspection team consisted of one social care inspection manager.
The registered provider was not asked to complete a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Before the inspection we reviewed all the information we held about the service.
We asked the local contracts and commissioning authority for feedback about the service. Following the inspection visit we spoke to two relatives of people who used the service.
At the time of our inspection visit there were nine people who used the service. We spent time with seven people on the residential unit, two people on the respite unit had complex needs and needed to be alone in a quiet environment. Four people were going out to day services but returned in the afternoon. We spent time in the communal areas and observed how staff interacted with people. We looked at all communal areas of the home and some people showed us their bedrooms.
During the first visit we spoke with the assistant manager, a senior support worker and four support workers. On the second visit we spoke to the registered manager.
During the inspection visit we reviewed a range of records. This included two peopleâs care records, and medication records. We also looked at three staff files, staff recruitment and training records, records relating to the management of the home and a variety of policies and procedures developed and implemented by the registered provider.
Last updated 03:52:19 15th Mar 2018 - Update Now
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