West Midlands B13 0ES
Telephone: (0121) 222 2629
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection visit took place on 28 June 2017 and the inspection team consisted of one inspector.
Before our inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was returned within the required timescale. As part of the inspection process, we also looked at information we already had about the provider. Providers are required to notify the Care Quality Commission about specific events and incidents that occur including serious injuries to people receiving care and any incidences which put people at risk of harm. We refer to these as notifications. We reviewed the notifications that the provider had sent us, to plan the areas we wanted to focus on during our inspection. We reviewed regular quality reports sent to us by the local authority to see what information they held about the service. These are reports that tell us if the local authority has concerns about the service they purchase on behalf of people.
People were unable to tell us about their experiences of care. We spent time observing interactions between staff and the people that lived at the home. We used a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
During our inspection we spoke with four care staff and four relatives, one healthcare professional, a care home manager from another of the providerâs locations and the area manager.
We looked at records in relation to four peopleâs care and medication to see how peopleâs care and treatment was planned and delivered. We looked at four staff recruitment files to check that suitable staff was safely recruited. We checked staff had received appropriate training and were supported to deliver care to meet peopleâs individual needs. We also looked at records relating to the management of the service and a selection of the providerâs policies and procedures, to ensure people received a quality service.
Last updated 09:34:59 14th Mar 2018 - Update Now
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