24 St Marks Road
Derbyshire DE21 6AH
Telephone: (01332) 294066
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 March 2018 and was unannounced.
The inspection team consisted of an inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert by experienceâs area of expertise was in the care and support of people with learning disabilities.
Before the inspection we reviewed the information we held about the service. This included a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at information provided by the local authority to obtain their views of the service.
We also reviewed the providerâs statement of purpose and the notifications we had been sent. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.
We used a variety of methods to inspect the service. Due to communication difficulties the people using the service were unable to share their views verbally with us, so we spent time with six of them and observed them being supported in communal areas and at lunch time. We also spoke with two relatives, the registered manager, deputy manager, two senior support workers and two support workers.
We looked at records relating to all aspects of the service including care, staffing and quality assurance. We viewed two people's care records in depth as well as sections of other people's care records. We looked at two staff recruitment files, staff rotas, and other records relating to training, supervision of staff, and the management of the service. We also looked at the results of the most recent quality assurance questionnaire completed by one person using the service, relatives, staff, and visiting professionals.
Last updated 11:10:35 22nd May 2018 - Update Now
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