17 Victoria Road
Durham DL1 5SF
Telephone: (01325) 485846
Care Types: Care in your Home • Dementia • Eating disorder • Learning disability/autism • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 December 2018 and was announced. The registered provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be at the office to assist with the inspection.
We visited the office location on 13 December 2018 to see the registered manager and office staff, and to review care records and policies and procedures. We spoke with people, relatives and staff at the office location. We also spoke with relatives on the telephone on 13 December 2018.
The inspection team consisted of one adult social care inspector.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the commissioners of the relevant local authorities, the local authority safeguarding team and other professionals who worked with the service to gain their views of the care provided by 247 Community Support.
We spoke with three people who used the service and three relatives of people using the service. We looked at two care plans, two medicine administration records (MARs) and handover sheets. We spoke with six members of staff, including the registered manager, deputy manager and support staff. We looked at three staff files, which included recruitment records. We also looked at records involved with the day to day running of the service.
Last updated 08:41:01 16th Jan 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »