24/7 Helping Hands Service Ltd

137 West Avenue
Wigston
Leicestershire LE18 2FE

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 6 December 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall

quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 9 and 10 October 2018 and was announced. The provider was given 48 hours' notice, because the service provides a community care service and we needed to ensure someone was available to facilitate the inspection.

The inspection team consisted of one inspector.

We planned for the inspection using information from statutory notifications. A statutory notification is information about important events the provider is required to send us by law. We also took into consideration information we had received from commissioners who monitor the care and support of people using the service.

During the inspection, we spoke with three people who received personal care from the service and two relatives. We also spoke with three care staff, the registered manager and the nominated individual of the provider.

We reviewed the care records of three people using the service and three staff recruitment files. We also reviewed records relating to the management and quality monitoring of the service.

Last updated 03:49:58 18th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »