Leicester Business Centre, Unit B12
111 Ross Walk
Leicestershire LE4 5HH
Telephone: (0116) 268 2400
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit took place on 9 December 2016 and was announced. We gave the provider two daysâ notice because the location provides a domiciliary care service and we needed to arrange to speak with people who used the service and staff. At the time of our inspection, 12 people were receiving personal care support. The inspection team consisted of one inspector.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service; what the service does well and improvements they plan to make.
We used a range of methods to help us understand peopleâs experience. We spoke with three people and five relatives on the telephone. We spoke with one member of care staff, one health care professional and the registered provider. We used this information to help us form a judgement about the support people received. We also checked the information we held about the service and the provider. This included any notifications that the provider had sent to us about incidents at the service and information we had received from the public. We also looked at the recent quality monitoring report from the local authority..
We looked at the care plans for two people to see if they were accurate and up to date. We reviewed one staff file to see how staff were recruited. We also checked the training records to see how staff were trained and supported to deliver care appropriate to meet each personâs needs. We also looked at records that related to the management of the service. This included the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement.
Last updated 11:07:56 22nd Mar 2018 - Update Now
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