Leicester Business Centre, Unit B12
111 Ross Walk
Leicestershire LE4 5HH
Telephone: (0116) 268 2400
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 February 2018 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.
The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We looked at information received from local authority and health authority commissioners. Commissioners are people who work to find appropriate care and support services for people and fund the care provided.
We reviewed the providerâs statement of purpose and the notifications we had been sent. A statement of purpose is a document which includes standard information about a service and is required as part of the registration process with CQC. Notifications are changes, events or incidents that providers must tell us about.
During this inspection people were not able to communicate with us about their experiences of support from the service, but we were able to speak to their relatives and spoke with seven peopleâs relatives. We also spoke with the responsible individual and three care workers.
We looked at records relating to all aspects of the service including care, staffing, and quality assurance. We also looked at four peopleâs care records and four staff memberâs records.
Last updated 04:49:08 15th Sep 2018 - Update Now
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