26 Brookside Avenue
Leicestershire LE12 6PA
Telephone: (01509) 559502
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection that took place on 10 July 2017 and was announced. We gave the provider 48 hoursâ notice of our inspection. People at the service were living with mental health needs and some people needed advance notice to help them prepare for our visit.
The inspection team consisted of one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. We also contacted commissioners (who fund the care for some people) of the service and asked them for their views.
On the day of the inspection visit we spoke with two people who used the service. Due to peopleâs communication needs their feedback about aspects of the service was limited in parts. We used observation to help us understand peopleâs experience of the care and support they received.
We spoke with the registered manager and two support workers. We looked at records relating to people living at the service. We also looked at other information related to the running of and the quality of the service. This included the management of medicines, quality assurance audits, training information for staff and recruitment and deployment of staff, meeting minutes and arrangements for managing complaints.
After the inspection we spoke with two relatives for their feedback about how the service met their family membersâ needs.
Last updated 10:18:50 15th Nov 2018 - Update Now
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