278 Moseley Road
West Midlands B12 0BS
Telephone: (0121) 771 2459
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16 and 22 November 2016 and was announced and was carried out by one inspector. We told the provider that we were going to visit 48 hours before our inspection. This was because the service provided domiciliary care and we wanted to ensure that the manager and staff would be available to talk with us about the service. We also wanted to ask the consent of the people that used the service if we could visit them in their own homes.
As part of our inspection we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law.
We visited the providerâs main office location and spoke with the registered manager and provider. There were three people receiving a service for the regulated activity. We spent the second day of our inspection visiting the home of the people that used the service and met all three people.
We looked at a variety of documents which included two people's care plans, two staff recruitment files, staff training records and other records relating to the management and quality of the service.
Last updated 12:02:03 22nd Mar 2018 - Update Now
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