278 Moseley Road

278 Moseley Road
West Midlands B12 0BS

Telephone: (0121) 771 2459

Care Types: Care in your HomeMental HealthOlder PeopleYounger Adults

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Requires improvement

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Last updated 22 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 01 and 06 February 2018. This inspection was conducted by three inspectors. We carried out this inspection because of concerns we found at the provider’s other registered location.

Before the inspection, we looked at the information we held about the service. This included statutory notifications from the provider that they are required to send to us by law about events that occur within the service, such as deaths, accidents/incidents and safeguarding alerts. We contacted the local authority and commissioning services to request their views about the service provided to people, and also consulted Healthwatch. Healthwatch is the independent consumer champion created to listen and gather the public and patient’s experiences of using local health and social care services. This includes services like GPs, pharmacists, hospitals, dentists, care homes and community based care.

During our inspection, we visited the provider’s main office location and spoke with the manager (who has since left) and the provider. We also visited two out of the three supported living homes and spoke or spent time with three of the people who used the service. Some of the people who used the service had complex care needs and were unable to tell us about their experiences of using the service. Therefore, we also spoke with two people’s relatives. We spoke with six members of staff including the provider, the manager, a senior support worker, and three support workers. We also made general observations around the properties and reviewed the care records of three people to see how their care was planned and reviewed. We looked at the medicine administration processes within the service and looked at records which supported the provider to monitor the quality and management of the service. These included health and safety audits and staff recruitment. Some of the information we requested was not made available to us such as records of staff training, staff rotas or evidence of quality assurance practices such as feedback surveys or meetings minutes.

Last updated 07:47:11 15th Jul 2018 - Update Now

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