278 Moseley Road
West Midlands B12 0BS
Telephone: (0121) 771 2459
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 16 and 19 July 2018. This inspection was conducted by one inspector.
Before the inspection, we looked at the information we held about the service. This included statutory notifications from the provider that they are required to send to us by law about events that occur within the service, such as deaths, accidents/incidents and safeguarding alerts. We contacted the local authority and commissioning services to request their views about the service provided to people. We carried out this inspection because of concerns we had shared with us about peopleâs care and also concerns about staffing arrangements following information from the provider that four staff had been suspended. The local authority also told us that following safeguarding concerns that they had investigated and concerns in relation to support planning, risk assessment and fire safety they had imposed a suspension on new admissions to one of the three houses.
During our inspection, we visited the provider's main office location and spoke with the manager and the provider. We also visited all three supported living homes and spoke or spent time with nine of the people who used the service. Some of the people who used the service had complex care needs and were unable to tell us about their experiences of using the service. Therefore, we also spoke with two people's relatives. We spoke with nine members of staff including the provider, director, the manager and six support workers. We also made general observations around the properties and reviewed the care records of four people to see how their care was planned and reviewed. We looked at the medicine administration processes within the service and looked at records which supported the provider to monitor the quality and management of the service.
Last updated 11:34:56 18th Oct 2018 - Update Now
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