28 Stamford Avenue
Hertfordshire SG8 7DD
Telephone: (01763) 236167
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 January 2018 and was unannounced. The inspection was undertaken by one inspector.
Before the inspection we reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.
We used a number of different methods to help us understand the experiences of people who lived in the home. We spent time with individuals in the privacy of their own flats and communal areas. We observed interactions and the support offered to people throughout the inspection.
During the inspection we spoke with four people who used the service, three staff members, and the registered manager. We also spoke with one relative. We looked at care plans relating to three people who used the service and three staff files. We reviewed a range of relevant documents relating to how the service operated, including monitoring data, training records, complaints and compliments.
Last updated 01:57:11 16th Apr 2018 - Update Now
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