Leicester Business Centre
Unit 2, 111 Ross Walk
Leicestershire LE4 5HH
Telephone: (0116) 266 6778
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 October 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that people would be available to speak with us.
This inspection was undertaken by one inspector.
Before the inspection we reviewed all the information we held about the service. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed notifications that we had received from the service. A notification is information about important incidents or events which the service is required to send us by law.
During our inspection we spoke with three people and three relatives of people who used the service. We also spoke with the registered manager, the co-ordinator and three care staff.
We reviewed a range of records about people's care and how the service was managed. These included the care records for four people, four staff recruitment and training records, quality assurance audits, incidents reports, complaints and records relating to the management of the service.
Last updated 04:20:18 18th Sep 2018 - Update Now
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