3 Oswin Road
Leicestershire LE3 1HR
Telephone: (0116) 279 5000
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service,and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8, 9 and 12 February 2018 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office to meet with us.
Inspection site visit activity started on 8 February 2018 and ended on 12 February 2018. It included telephone interviews on 9 February and 12 February with people using the service, their representatives and staff. We visited the office location on 8 February 2018 to see the registered manager and to review care records and policies and procedures.
This inspection was carried out by one inspector.
Before the inspection, we looked at information we already had about the provider. Providers are required to notify us about specific events and incidents that occur in the service. We refer to these as notifications. The provider had not been sent a Provider Return Form prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We gave the provider the opportunity to share this information with us during our inspection.
During the inspection we met with the registered manager, who was also the provider. We spoke by telephone with one person, two people's representatives and one care staff member. We viewed three people's care plans and care records to see if people were receiving the care they needed. We also looked at two staff files including training and recruitment information. We looked at the provider's quality assurance and audit records to see how they monitored the quality of the service and other records relating to the day-to-day running of the service.
Last updated 08:45:29 14th Nov 2018 - Update Now
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