County Durham DH9 7UB
Telephone: (01207) 233649
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 and 6 March 2017 and was unannounced. This meant the registered provider and staff did not know we would be visiting.
Before the inspection we reviewed all the information we held about the home. The information included reports from local authority contract monitoring visits. We reviewed notifications that we had received from the service and information from people who had contacted us about the service since the last inspection, for example, people who wished to compliment or had information that they thought would be useful about the service.
Before we visited the service we checked the information we held about this location and the service provider, for example, inspection history, safeguarding notifications and complaints. A notification is information about important events which the service is required to send to the Commission by law.
We also contacted Healthwatch. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. Information provided was used to inform the inspection.
Before the inspection we obtained information from a Strategic Commissioning Manager and Commissioning Services Manager from Durham County Council, a Commissioning Manager and an Adult Safeguarding Lead Officer from Durham and Darlington Clinical Commissioning Group, a Safeguarding Practice Officer and Safeguarding Lead Officer of Durham County Council, and a Lead Infection Control Nurse. None of the stakeholders we spoke with raised any recent concerns with us about 30 Southview.
Before the inspection, the registered provider completed a Provider Information Return [PIR]. This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to inform our inspection.
One Adult Social Care inspector carried out this inspection. We spoke with three people who lived at 30 Southview and spent some time with them to gain their views of the service provided. We also spoke with two care staff, three maintenance staff and the registered manager. We carried out observations of care practices in communal areas of the home.
We spent time with people in the communal areas and observed how staff interacted and supported individuals. We observed the meal time experience and how staff engaged with people during the day. We also undertook general observations of practices within the home and we also reviewed relevant records. We looked at three peopleâs care records, staff recruitment and training records, as well as records relating to the management of the service. We looked around the service and went into some peopleâs bedrooms (with their permission), the bathrooms and the communal areas.
During the inspection we talked with people about what was good about the service and asked the registered manager what improvements they were making.
Last updated 09:06:10 12th Jul 2018 - Update Now
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