1 Sussex Road
Merseyside PR9 0SS
Telephone: (01704) 620345
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection.
This inspection took place on 14 & 16 August 2018 and was announced. We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service. We needed to be sure that the registered manager would be available to assist in the inspection.
The inspection team consisted of an adult social care inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We checked the information that we held about the service and the service provider. This included statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted the healthcare professionals who commissioned with and monitored the service provided. This helped us to gain a balanced overview of what people experienced receiving a service from 365 Support Services. We used all of this information to plan how the inspection should be conducted.
We spoke with a range of people about the service including two people who used the service and twelve staff members including four support staff, the registered manager and the company director. We looked at the care records of two people who received a service, four staff files including staff training and recruitment records and records relating to the management of the service.
Last updated 04:49:19 21st Nov 2018 - Update Now
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