Stockton On Tees
Cleveland TS17 8QW
Telephone: (01642) 892003
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4, 7, 25 and 30 July 2018 and was unannounced. This meant the provider and registered manager did not know we would be visiting.
We visited the service on 4 July 2018 to see people, the registered manager and support staff and to review care records and policies and procedures. Due to people who used the service being out throughout the day we returned on the afternoon of 25 July 2018 and stayed until early evening to see people. On 7 July 2018 we made telephone calls to peopleâs relatives and asked for feedback on the service. On 30 July 2018 we reviewed evidence sent to us by the provider. The inspection team consisted of one adult social care inspector.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the commissioners of the relevant local authorities, the local authority safeguarding team and other professionals who worked with the service to gain their views of the care provided by 367 Thornaby Road.
People using the service were not able to communicate verbally. However, we did not use the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We did not use SOFI as the service was small and people moved between their own rooms and communal areas a lot. We sat with people and staff helped us to communicate with them non-verbally. We spoke with five relatives of people using the service.
We looked at two support plans, two medicine administration records (MARs) and handover sheets. We spoke with five members of staff, including the registered manager, three support workers and housekeeping and maintenance staff. We looked at two staff files, which included recruitment records. We also looked at records involved with the day to day running of the service.
Last updated 03:19:55 19th Oct 2018 - Update Now
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