40 Stonepit Drive
Leicestershire LE16 8XY
Telephone: (01536) 400705
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 29 May 2018 and was announced. The provider was given 24 hours' notice because we needed to be sure that someone would be in.
One inspector carried out the inspection.
Before the inspection, we asked the provider to complete a Provider Information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and considered this when we made our judgements.
We checked the information we held about the service including statutory notifications. A notification is information about important events, which the provider is required to send us by law.
During this inspection, we spoke with four relatives of people using the service. This was because most people using the service had complex needs and were not able to tell us about their experience of the care they received. We spoke with three members of staff that included the registered manager and two care and support staff.
We reviewed the care records of four people that used the service, looked at three staff files and reviewed records relating to the management of medicines, complaints, training and how the registered person monitored the quality of the service.
Last updated 06:10:50 19th Sep 2018 - Update Now
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