42 East Wonford Hill
Devon EX1 3TF
Telephone: (01392) 209109
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 and 21 July 2017 and was unannounced. The inspection was carried out by one adult social care inspector.
Before the inspection we reviewed the information we held about the service. We looked at the information we had received from the service including statutory notifications (issues providers are legally required to notify us about) and other enquiries from and about the provider. The registered manager completed a Provider Information return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we had received from professionals involved with the service including the local authority.
During our inspection we observed staff interacting with the five people who lived at the service. We spoke with the registered manager, deputy manager, and four support workers. We looked at five care files and associated care records including those for medicine administration and daily reports of how staff were meeting peopleâs needs. We also looked at three staff recruitment records, training records for all staff, and how the service recorded how they looked after peopleâs money. We also reviewed how the registered manager and provider ensured the quality and safe management of the service. On the second day of the inspection we met with a community nurse who was visiting the service. We also contacted four health and social care professionals by telephone and e mail to receive their views on the service.
Last updated 04:47:10 17th Oct 2018 - Update Now
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