4225 Park Approach, Rubicon Square

Templar House
4225 Park Approach
West Yorkshire LS15 8GB

Telephone: 0330 555 2277

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilityYounger Adults

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Last updated 29 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place between 30 April and 9 May 2018 and was announced. We gave the service 2 days’ notice of the first site visit on 30 April 2018 because we needed to be sure someone would be available in the office to assist us with the inspection and organise for us to visit some people in their homes. We visited two people on 30 April 2018. We made telephone calls to staff and people who used the service between the 1 and 4 May 2018 and returned for a second site visit to the office on 9 May 2018.

The inspection was conducted by an adult social care inspector and an assistant inspector. Telephone calls to people who used the service were also made by two additional adult social care inspectors.

We used information the provider sent us in the Provider Information Return (PIR) to plan the inspection. The PIR is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service. This included statutory notifications that had been sent to us. We contacted two local authorities for their feedback about the provider.

We visited the provider’s office and spoke with the registered manager, deputy manager and two care co-ordinators. We looked at six people's care records, medication records, four staff recruitment and training files and a selection of records used to monitor the quality of the service. We spoke with 10 care staff in the office or over the telephone. We visited two people in their own homes and observed care staff interacting with them, and spoke with a further 15 people who used the service over the telephone. We spoke with six relatives of people who used the service.

Last updated 12:38:23 18th Oct 2018 - Update Now

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