5 Giles Walk
Stoke On Trent
Staffordshire ST1 6RH
Telephone: (01782) 857625
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 and 7 February 2017 and was announced.
The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection team consisted of one inspector on day one and two inspectors on day two when we contacted people and relatives who received services from 5 Giles Walk.
We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the provider. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.
We asked the local authority and Healthwatch for any information they had which would aid our inspection.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to assist in our planning of the inspection.
We spoke with two people who used the service, four relatives, three staff members and the registered manager. We looked at the care and support plans for two people, records of quality checks, accident and incidents and medicine administration. In addition, we confirmed the safe recruitment of two staff members.
Last updated 08:12:57 17th Apr 2018 - Update Now
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