50 Burton Road
Burton on Trent
Staffordshire DE14 3DN
Telephone: (01283) 512766
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 13 February 2018 and was unannounced. The inspection visit was carried out by one inspector and a member of CQCâs policy team.
The inspection was informed by information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service. This included statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. We used this to formulate our inspection plan.
The people who used the service were unable to express their views regarding the support they received. We therefore observed how staff interacted with them and spoke with two peopleâs relatives by telephone following our inspection. We spoke with the registered manager, deputy manager, a senior care staff member and two care staff. We looked at three peopleâs care records to check that the care they received matched the information in their records. We reviewed two staff files to see how staff were recruited. We looked at the training records to see how staff were trained and supported to deliver care appropriate to meet each personâs needs. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement, such as their quality monitoring audits.
Last updated 08:12:56 17th Apr 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »