55 Bowstoke Road
West Midlands B43 5DJ
Telephone: (0121) 448 4863
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 October 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection was carried out by one inspector.
We reviewed information we held about the provider, in particular, any notifications about accidents, incidents, safeguarding matters or deaths. We asked the local authority for their views about the service provided. We used the information that we had gathered to plan what areas we were going to focus on during our inspection. We spoke with one person who used the service and one relative on the telephone. We spoke with the registered manager, the director, the care and support manager and two members of care staff.
We reviewed a range of documents and records including the care records of two people using the service, one medication administration record, two staff files, staff induction records, accident and incident records and quality audits.
Last updated 10:19:58 14th Sep 2018 - Update Now
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