66 Eros Crescent
Stoke On Trent
Staffordshire ST1 6RN
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 August 2017 and was unannounced. The inspection team consisted of one inspector.
We reviewed information we held about the service and the provider. This included looking at notifications. A notification is information about important events which the provider is required to send us by law. This information was used to form our inspection plan. Before the inspection visit, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used the information in the PIR completed by the provider to help plan our inspection.
We spoke with two people who used the service and one relative. We spent time in time communal areas observing how staff offered care and interacted with people who used the service. We spoke with three members of staff including a team leader and a coordinator who had some management responsibility.
We looked at three peopleâs care records to see if they were accurate and up to date.
We also looked at records relating to the management of the service. These included quality checks, three staff recruitment files, staff rosters and other documents to help us to see how care was being delivered, monitored and maintained.
Last updated 08:12:56 17th Apr 2018 - Update Now
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