6A Clock Tower Mews

6A Clock Tower Mews
Exeter Road
Suffolk CB8 8LL

Telephone: (01638) 428183

Care Types: Care in your HomeDementiaEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Requires improvement

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Last updated 11 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 29 August 2017 and was unannounced.

This inspection was carried out by one inspector.

We looked at information we held about the service including statutory notifications. This is information providers are required to send us by law to inform us of significant events. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with two people who were able to verbally express their views about the quality of the service they received and one relative. We visited one person and a relative in their own home. We also spent time observing care and support within the supported living environment where two people lived.

We looked at records in relation to five people’s care. We spoke with the registered provider and four members of staff, including the team leader who was based at the supported living service.

We looked at records relating to the management of medicines, staff recruitment, staff training and systems for monitoring the quality and safety of the service.

Last updated 08:31:28 11th Dec 2018 - Update Now

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