79 Malmesbury Road
Wiltshire SN15 1PX
Telephone: (01249) 651992
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place onÂ theÂ afternoon of theÂ 17Â April and the morning of the 21 April 2015.Â The provider was givenÂ notice because the location was a small care home for adults who are often out during the day; we needed to be sure that someone would be in.Â This inspection was carried out by one inspector and an expert-by-experience.Â An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert had knowledge of learning disabilities and complex needs
Before the visit we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification.
We spoke with each of the three people who live at Malmesbury Road. We also spoke with two relatives about their views on the quality of the care and support being provided.
During our inspection we spoke with the registered manager and the provider. We also spoke with the deputy manager and two senior care workers. We spoke with the cook who was based at a sister home of the provider. After our visit we contacted people who visit the home to find out what they thought about this service. We contactedÂ four health and social care professionals and two people who commission services.
We used a number of different methods to help us understand the experiences of people who use the service. This included talking with people, their relatives, looking at documents and records that related to peopleâs support and care and the management of the service. We reviewed the care records of three people, we looked at staff training records, policies and procedures and quality monitoring documents. We looked around the premises and observed care practices throughout the day.
Last updated 06:25:53 17th Apr 2018 - Update Now
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