8 Wyndham Close
Leicestershire LE2 4HR
Telephone: (0116) 292 7274
Care Types: Care Home • Care in your Home • Dementia • Dementia • Eating disorder • Eating disorder • Learning disability/autism • Learning disability/autism • Mental Health • Mental Health • Older People • Older People • Physical Disability • Physical Disability • Sensory Impairment • Sensory Impairment
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We carried out the inspection on 5 January 2017. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available.
The inspection team consisted of an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed information that we held about the service to inform and plan our inspection. This included information that we had received about the service as well as statutory notifications that the provider had sent to us. A statutory notification contains important information about certain events that they must notify us of. We contacted Healthwatch Leicestershire who are the local consumer champion for people using adult social care services to see if they had feedback about the service. We contacted the local health commissioners who had funding responsibility for some of the people who were using the service.
We spoke with four people who used the service and four relatives of people who used the service over the telephone. We spoke with the nominated individual and three care workers. A nominated individual is someone who has been designated by the provider to speak on behalf of the service. The nominated individual had been taking overall management responsibility of the service in the registered managerâs absence. We looked at the care records of four people who used the service and other documentation about how the service was managed. This included policies and procedures, staff records, training records and records associated with quality assurance processes.
Last updated 08:49:56 21st Jun 2018 - Update Now
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