Excelle Home Care

9b Elms House
Elms Industrial Estate
Romford
Essex RM3 0JU

Telephone: (01708) 502734
Website: www.excelle.co.uk

Registered Manager: Ms Priscilla Varayidzo Ngala
Provider Name: Ms Priscilla Varayidzo Ngala

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 12 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out on 10 December 2018 and was announced. We gave the service notice because we wanted to be certain that someone would be available to support us. The inspection was undertaken by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we reviewed relevant information that we had about the provider including the last inspection report and any notifications of safeguarding or incidents affecting the safety and wellbeing of people. A notification is information about important events which the provider is required to tell us about by law. We also received a Provider Information Return (PIR) from the service. A PIR is a form that asks the provider to give some key information about the service, what it does well and any improvements they plan to make. We also sought feedback from social professionals.

During the inspection we reviewed documents and records that related to people’s care and the management of the service. We reviewed five people’s care plans, which included risk assessments and five staff files which included pre-employment checks. We looked at other documents held at the service such as medicine, training and supervision records. We spoke with the registered manager, care manager and two care coordinators.

After the inspection, we spoke to nine people who used the service, eight relatives and four staff by telephone.

Last updated 06:10:06 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »