1st Floor, Sorrel Horse House
1 Sorrel Horse Mews, Grimwade Street
Suffolk IP4 1LN
Telephone: (01473) 212089
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
One inspector carried out this announced inspection on 16 May 2018. We gave the service 48 hoursâ notice of the inspection site visit because some of the people using it could not consent to a home visit from an inspector, which meant that we had to allow the service time to arrange for a âbest interestsâ decision about us visiting people.
Before our inspection, we looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders, for example the local authority. We observed how staff supported people when we visited them in their own homes.
We looked at records in relation to three peopleâs care and spoke with one person who used the service and one personâs relative. We also spoke with the registered manager, the care coordinator and a member of care staff. We later spoke with the office manager and three care staff via email. We looked at records relating to the management of the service, four staff recruitment records, training, and systems for monitoring the quality of the service.
Last updated 07:55:58 15th Nov 2018 - Update Now
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