Unit 5, Hobson Court
Gillan Way, Penrith 40 Business Park
Cumbria CA11 9GQ
Telephone: (01768) 891709
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection site visit took place on 06 November 2017 and was announced.
We gave the service 48 hoursâ notice of the inspection visit because it is domiciliary care service and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
We visited the office location on 06 November to see the manager and office staff; and to review care records and policies and procedures.
The inspection team consisted of one adult social care inspector, two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. We also had a specialist professional advisor who was an occupational therapist specialising in mental health.
Before our inspection visit we reviewed the information we held on the service. This included notifications we had received from the provider about incidents that affect the health, safety and welfare of people who used the service. We also reviewed the Provider Information Return (PIR) we received prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This provided us with information and numerical data about the operation of the service.
The inspection was also informed by feedback from questionnaires completed by a number of people using services. This complimented staff on the ability to provide consistent care demonstrating excellent skills and knowledge.
We contacted seven people who used the service, three relatives via telephone interviews. We also spoke to two staff members face to face. In addition we emailed all staff who worked at the service and received feedback from 10 staff. We spoke with the clinical director, care coordinator, case managers, the business manager and the registered manager.
We looked at care records of five people who used the service, training and four recruitment records of staff members and records relating to the management of the service. We also contacted the safeguarding department at the local authority.
Last updated 07:16:44 13th Dec 2018 - Update Now
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