Capper Road, Waterbeach
Cambridge CB25 9LY
Telephone: (01223) 864066
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 11, 15 and 16 February 2016 and was undertaken by one inspector. We told the provider two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office at other services that they manage. We need to be sure they would be present for our inspection.
Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We also asked for feedback from the commissioners of peopleâs care and Healthwatch.
During our inspection we spoke with five people and two relatives. We also spoke with the registered manager and six staff who work at the service. The staff included an operations manager, a liaison officer, three care workers and the on-call manager who also provides direct care.
We looked at three peopleâs care records, records relating to staff training records and three staff recruitment records. We also looked at records relating to the management of the service including audits and records relating to complaints.
Following our inspection the manager sent us records relating to the staff handbook and newsletters and we received feedback from two community healthcare professionals.
Last updated 04:47:43 18th Apr 2018 - Update Now
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