Capper Road, Waterbeach
Cambridge CB25 9LY
Telephone: (01223) 864066
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took palace on 14, 15 and 26 February 2018 and was announced and was undertaken by one inspector. We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that staff would be available.
Inspection site visit activity started on 14 February 2018 and ended on 26 February 2018. It included visits to the office, a visit to a person using the service at their home and telephone calls. We visited the office on both 14 and 26 February 2018 to see the registered manager and office staff; and to review care records, policies and procedures and records relating to the management of the service.
Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We looked at the provider information return (PIR) which was submitted to the Care Quality Commission on 12 January 2018. This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make.
We asked for feedback from representatives of a local authority contracts team, Healthwatch, and a local clinical commissioning group. Information received was used in planning this inspection.
During our inspection we spoke with five people (four by telephone) and two relatives of people using the service by telephone. We also spoke with the company director/ registered manager, another company director, a case manager who also provides care, two live in care workers and a community care worker. We spoke with a social worker by telephone.
We looked at three peoples care records; records relating to staff recruitment and training; compliments and complaints; accidents and incidents; medication administration records; policies and procedures and records relating to the management of the service including audits.
Last updated 11:05:08 12th Oct 2018 - Update Now
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