Rear Of 51
Worcestershire DY10 1AR
Telephone: (01562) 750060
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 November 2016 and was announced. The inspection team consisted of one inspector. The provider was given 48 hoursâ notice because the location provided a domiciliary care service. The provider can often be out of the office supporting staff and we needed to ensure that someone would be in.
As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also asked the local authority if they had any information to share with us about the service. The local authority is responsible for monitoring the quality and for funding some of the people receiving care support.
We spoke with six people who used the service and two relatives. We also spoke with the registered manager, one senior care worker and five members of staff. We looked at the care records of four people to see how their care was planned. We also looked at three staff files, medication records, complaints and compliments, communication records, spot checks records and minutes of staff meetings.
Last updated 03:57:48 18th Apr 2018 - Update Now
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